Agent

Reactive Agent – Looking after the patching, lining and various general maintenance works.

Responsibilities:

• - Manage their team and supply chain to deliver projects to time, cost, and quality targets and standards
• - Running reports and analysing data to ensure the works are programmed to exceed our targets and KPIs.
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• Ensure safety targets and standards are maintained by:
• - Knowing what safety excellence looks like and communicating safety with passion and credibility, in order to inspire, motivate and manage the project team to achieve the vision 
• - Fostering a continuous improvement culture by actively seeking input from all members of the project team and encouraging them to implement safety improvements 
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• Ensure sustainability targets are achieved by: 
• - Actively engaging with the customer to understand and deliver their key sustainability objectives 
• - Promoting Sustainable Solutions around all operations, particularly those related to efficient management of Waste, Energy and Water 
• - Leading effective Community Engagement Plans and Skills programmes where required 
• - Manage the client relationship during delivery, including change and decision making to manage expectations
• - Ensure the Company and Divisional procedures and policies are followed by the relevant teams, i.e. the Business Management System, including the Process Operating Model
• - Manage external consultants (e.g. design) to enable delivery – driving value, customer focus and achievement of the project’s objectives
• - May manage or input into any post completion issues to maintain a positive client relationship and repeat business performance levels
• - Ensure effective records are maintained and kept for project delivery
• - Report to Senior Management on progress, risks and issues using robust reporting systems to meet the needs of the business
• - Manage and deliver operational excellence and efficiency through:
• - Thorough implementation of planning, risk, project controls and change controls 
• - Implementation of Lean principles throughout to drive productivity, performance and safety 
•  - Implementation of best practice commercial management 
• - Understand the relevant Contract terms and conditions
• - Ensure a relentless focus on Zero Harm
• - Producing construction phase plans in accordance with CDM
• - Producing and checking Risk assessments prior to works being carried out
• - Snagging and Quality management

Experience:

• - Previous experience in management within construction / highways is essential.
• - The ability to communicate effectively is required to manage client relationships, in addition to strong planning and organisation skills to deliver operational excellence and efficiency.
• - Experience of leading teams, and confidence in the ability to lead, influence and communicate with others to deliver targets are required.
• - Strong organisational and process management skills, with attention to detail and rigorous adherence to change management protocols
• - The ability to plan and programme works efficiently, using data to ensure KPI performance and ensure on-time, on-quality delivery.
• - Financial awareness is required to deliver targets, with a desire to continuously improve safety and sustainability performance.
• - An appropriate and valid CSCS card is required.
• - A relevant professional qualification, such as APMP, and a relevant technical qualification are desirable.
• - Experience of Lean Construction principles and Lean practitioner training are desirable.