Position: Public Liason Officer
Location: London
Type: Permanent
Salary: 24000-26000
The Company
Our client is a well-respected and reputable building contractor with contracts across the South East, with particular focus now in and around central London.
Main Objectives:
- To assist the Contracts Manager and Site Manager in all aspects of resident engagement and client contact
- To maintain a resident database to assist in delivering of works programme in line with company policies
- To liaise closely with residents in their homes discussing specific circumstances, creating profiles to assist the completion of works with minimum disruption
- Working closely with clients to identify solutions for vulnerable residents and complaints
- To log complaints and these to be dealt with in a professional manner
- To be the first port of call for the residents who are experiencing difficulties with the works to their homes
Minimum requirements: · A minimum of 12-month experience in a Public Facing Role· Strong team player, excellent communicator both verbally and writing· Ability to demonstrate compassion when working Customer Queries or Complaints
- Good working knowledge and experience of Microsoft Office including Outlook, Word & Excel
Desirable requirements:
Experiences of working in the Social Housing Sector – either for a Contractor or a Housing Provider·
Job Type: Full-time
Salary: £24,000.00 to £26,000.00 /year
At CarmichaelUK we value and respect equality and diversity and welcome applications from all. Should you require adjustments to apply for any of our roles please call us on 0208 522 8888.
All rates quoted on our adverts are Ltd Company rates unless stated otherwise. To apply for our positions, applicants must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
We offer £500 for every successful placement arising from a referral. See our website for details.