Community Liaison Officer - High Speed 2


The Role

Reporting to the Community Engagement Manager, the Community Liaison Officer will provide a central point of contact to local communities whilst undertaking engagement work comprising of engagement activities, meetings, events and consultations, to establish, build and maintain relationships with local residents, businesses, community and stakeholder groups. The Community Liaison Officer will be an operational lead for specific work areas to ensure that communities are engaged in the company’s Work Area Plans and to ensure that project risk is mitigated from within the community.

Principal accountabilities:

  • Establish, build and maintain positive relationships with all stakeholder groups, therefore the Community Liaison Officer will be based within their designated local area for approximately 3-4 days a week Buckinghamshire.


- Respond to stakeholder complaints and enquiries, and resolve within set timescales

  • Manage day to day community engagement activities for specific work areas
  • Attend regular public events acting as a representative of the company
  • Seek ways to mitigate community harm and maximise community benefit Liaise with HS2’s community engagement team
  • Prepare advance works notifications and take appropriate action to advise and warn in advance (through letter drops, e-mail, social networking, etc)
  • Support the resolution of complaints received via HS2 Helpdesk and social media and provide feedback on outcomes to HS2 Helpdesk within 24 hours
  • Escalate issues for resolution before they grow Plan community engagement activities to support the delivery of the Works Packages
  • Liaise with community representation groups to ensure that concerns are registered and responded to.
  • Produce and maintain records of sensitive receptors, environmental constraints, details of letter drops undertaken, etc.
  • Be aware of special events in the area that may impact on traffic flows and liaise with the logistics team accordingly
  • Produce regular newsletters to advise external stakeholders of progress with the scheme
  • Be able to produce Area Wide Notices using a variety of software packages including Publisher and Powerpoint.
  • Liaise with local authority officers and councillors at county, district and parish level together with resident and other stakeholder groups
  • Arrange and attend public meetings and regular meetings with stakeholder groups and produce agendas, minutes etc.
  • Assist in the arrangement of public information exhibitions including booking of venues, production of exhibition boards etc.
  • The nature of the work requires attending meetings, roadshows, drop-ins and events during evenings and weekends.

Person specification

Key competencies

Candidates need to be able to demonstrate experience in the following competencies

Competency // [ Key skill]

  • Demonstrate good interpersonal and oral communication skills, with an ability to diplomatically and emphatically handle stakeholder complaints // [Communication]
  • Demonstrate ability to develop good working relationships and trust from stakeholder parties through regular liaison // [Communication]
  • Demonstrate knowledge of local government and local political structures // [Communicating and influencing]
  • Demonstrate awareness of  Equality, Diversity and Inclusion (EDI) and ability to promote EDI as part of stakeholder engagement // [Communicating and influencing]
  • Demonstrate organising and delivering stakeholder events // [Organisational]
  • Demonstrate ability to develop the stakeholder activities required for each works package, based on local stakeholder mapping // [Reporting and planning]
  • Demonstrate ability to undertake stakeholder mapping and collation of information for each works area // [Research and technical]
  • Demonstrate ability to use ICT packages to record and prepare stakeholder information // [Technical]

At CarmichaelUK we value and respect equality and diversity and welcome applications from all.  Should you require adjustments to apply for any of our roles please call us on 0208 522 8888.

All rates quoted on our adverts are Ltd Company rates unless stated otherwise.  To apply for our positions, applicants must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

We offer £500 for every successful placement arising from a referral.  See our website for details.