Community Liaison Officer

This vacancy is now closed

My client, a main JV on a prestigious infrastructure project, is seeking a CLO to work in the Greater London and Buckinghamshire areas.

Reporting to the Community Engagement Manager, the Community Liaison Officer will provide a central point of contact to local communities whilst undertaking engagement work comprising of engagement activities, meetings, events and consultations, to establish, build and maintain relationships with local residents, businesses, community and stakeholder groups. The Community Liaison Officer will be an operational lead for specific work areas to ensure that communities are engaged in the JV’s Work Area Plans and to ensure that project risk is mitigated from within the community.

Principal accountabilities

  • Establish, build and maintain positive relationships with all stakeholder groups, therefore the Community Liaison Officer will be based within their designated local area for approximately 3-4 days a week
  • Respond to stakeholder complaints and enquiries, and resolve within set timescales
  • Manage day to day community engagement activities for specific work areas
  • Attend regular public events acting as a representative of the JV
  • Seek ways to mitigate community harm and maximise community benefit
  • Liaise with the client’s community engagement team
  • Prepare advance works notifications and take appropriate action to advise and warn in advance (through letter drops, e-mail, social networking, etc)
  • Support the resolution of complaints received via the project's Helpdesk and social media and provide feedback on outcomes to the project's Helpdesk within 24 hours
  • Escalate issues for resolution before they grow
  • Plan community engagement activities to support the delivery of the Works Packages
  • Liaise with community representation groups to ensure that concerns are registered and responded to.
  • Produce and maintain records of sensitive receptors, environmental constraints, details of letter drops undertaken, etc.
  • Be aware of special events in the area that may impact on traffic flows and liaise with the logistics team accordingly
  • Produce regular newsletters to advise external stakeholders of progress with the scheme
  • Liaise with local authority officers and councillors at county, district and parish level together with resident and other stakeholder groups
  • Arrange and attend public meetings and regular meetings with stakeholder groups and produce agendas, minutes etc.
  • Assist in the arrangement of public information exhibitions including booking of venues, production of exhibition boards etc.


If this position is for you then please don't hesitate to contact me on 01844212058 for an informal chat or drop me an email with any questions you might have to

Alternatively if this position isn't for you but you think you know someone who might be suitable , then we offer a £500 referral fee (T's and C's apply).