Carmichael are seeking an experienced Customer service professional to join a team based in Ipswich.
Job responsibilities
Ensure each customer knows all relevant information relating to the project in hand.
have an ability to build relationships inside and outside of the business at all levels; to reach out to people; to be a team player; to be collaborative and sharing
be quietly persuasive and influential in promoting their ideas
be analytical with an ability to assess/defuse different situations and problems, and coming up with solutions
be adaptable and flexible in their dealings with others, naturally understanding the need to negotiate, accommodate, to respond to new business priorities and to accept that change is a constant
be confident in dealing with a wide range of people, internally and externally.
General requirements
Experience in a customer service role.
Conscientious with the tenacity and resolve to see things through.
Organised and punctual.
Articulate and good at explaining things.
Thorough, with good record keeping.
IT literate, including Microsoft Office – Intermediate Word, Excel, Outlook and internet/intranet capabilities.
Strong oral and written communication skills.
Knowledge / experience of working in the utilities industry is desirable.
Full, valid UK driving licence.