Carmichael are seeing an experienced Customer Service professional to join the team on a three-month contract based in Hitchin.
To act as an ambassador and front of customers and members of the public, as well as other stakeholders including business owners, retail outlets and others who may be impacted by our work. In representing Cadent, the CCR is there to:
•present a professional, personable, and reassuring face to the business
•communicate directly with customers to inform, advise, and educate, and ensure that people are aware of the work we do, how it might affect them and, where necessary, to take responsibility for supporting them
Job responsibilities
•Comply with the requirements of the CAREs Control Hub forms and ensure it is properly and honestly completed.
• Coach operatives on the CAREs process and Control Hub forms
•Ensure each customer knows all relevant information relating to the project in hand.
•Identify customers who will require further assistance while work is ongoing and ensure there are structured handovers to the operational teams on site.
•Ensure customers understand their rights with respect to the General Data Protection Regulations.
The CCR must:
•have an ability to build relationships inside and outside of the business at all levels; to reach out to people; to be a team player; to be collaborative and sharing
•be quietly persuasive and influential in promoting their ideas
•show emotional control and thrive when under pressure, staying calm
•be predisposed to action and getting on with things
•be analytical with an ability to assess/defuse different situations and problems, and coming up with solutions
•be adaptable and flexible in their dealings with others, naturally understanding the need to negotiate, accommodate, to respond to new business priorities and to accept that change is a constant