Engineering Administration Assistant

This is a delivery focused role which will require excellent organisational and communication skills as well as the ability to work under pressure. Ensuring the day-to-day delivery of the MSP services in this fast paced and KPI driven role is an exciting yet challenging role.


  • Ensure real-time delivery of the core services provision to United Utilities under the MSP contract. Achieve the MSP core service delivery objectives. Ensure all controls, policies and procedures are followed.
  • Record and maintain information in the appropriate software system/database in accordance with the operating processes for the MSP HUB.
  • Providing effective deployment of sub-contact staff to ensure contractual obligations are achieved.
  • Scheduling of response to meet the requirements of the MSP contract.
  • Take on ad-hoc tasks and projects as directed. Provide resolutions to any queries or issues in line with policies and procedures in a timely manner. Provide the expected service levels and quality by adopting a positive attitude and helpful behaviour.

The Person

  • Evidence of working co-operatively with team members and colleagues, contributing positively and constructively to the achievement of team goals.
  • Experience and working knowledge of the construction industry/operations industry with focus on high volume task management workflow.
  • Management of communications and information records in a high-volume transactional environment.
  • Experience of working in a real-time environment (essential).
  • A positive problem solver with demonstrable experience.
  • Organised and logical thinker.
  • Good communicator (both written and verbal) with all stakeholders.
  • Competent IT skills with extensive use of computer-based task management and reporting systems (preferably Microsoft Dynamics and Power BI).
  • Ability to use own initiative
  • Ability to work accurately and be organised under pressure