A well known civil engineering contractor is seeking a public liaison officer to join their team on a major project based in Wolverhampton
Principal accountabilities
- Establish, build and maintain positive relationships with all stakeholder groups,
- Respond to stakeholder complaints and enquiries, and resolve within set timescales
- Manage day to day community engagement activities for specific work areas
- Attend regular public events
- Seek ways to mitigate community harm and maximise community benefit
- Prepare advance works notifications and take appropriate action to advise and warn in advance (through letter drops, e-mail, social networking, etc)
- Escalate issues for resolution before they grow
- Plan community engagement activities to support the delivery of the Works Packages
- Liaise with community representation groups to ensure that concerns are registered and responded to.
- Produce and maintain records of sensitive receptors, environmental constraints, details of letter drops undertaken, etc.
- Be aware of special events in the area that may impact on traffic flows and liaise with the logistics team accordingly
- Produce regular newsletters to advise external stakeholders of progress with the scheme
- Liaise with local authority officers and councillors at county, district and parish level together with resident and other stakeholder groups
- Arrange and attend public meetings and regular meetings with stakeholder groups and produce agendas, minutes etc.
- Assist in the arrangement of public information exhibitions including booking of venues, production of exhibition boards etc.