Public Liaison Officer

Birmingham
Contract
£15 - £18 PAYE

A well known civil engineering contractor is seeking a public liaison officer to join their team on a major project based in Wolverhampton

Principal accountabilities

  • Establish, build and maintain positive relationships with all stakeholder groups,
  • Respond to stakeholder complaints and enquiries, and resolve within set timescales
  • Manage day to day community engagement activities for specific work areas
  • Attend regular public events
  • Seek ways to mitigate community harm and maximise community benefit
  • Prepare advance works notifications and take appropriate action to advise and warn in advance (through letter drops, e-mail, social networking, etc)
  • Escalate issues for resolution before they grow
  • Plan community engagement activities to support the delivery of the Works Packages
  • Liaise with community representation groups to ensure that concerns are registered and responded to.
  • Produce and maintain records of sensitive receptors, environmental constraints, details of letter drops undertaken, etc.
  • Be aware of special events in the area that may impact on traffic flows and liaise with the logistics team accordingly
  • Produce regular newsletters to advise external stakeholders of progress with the scheme
  • Liaise with local authority officers and councillors at county, district and parish level together with resident and other stakeholder groups
  • Arrange and attend public meetings and regular meetings with stakeholder groups and produce agendas, minutes etc.
  • Assist in the arrangement of public information exhibitions including booking of venues, production of exhibition boards etc.