QCS Manager

Purpose of role

The purpose of this role is to support the  Leadership Team, Senior Leadership Team and Wider Project Team to develop and deliver best practice Quality, Completions and Sustainability (QCS) strategies and approaches that maximize performance, builds a positive QCS culture and mitigates key risks across these areas.

Provide clarity of purpose for QES roles and responsibilities enabling achievement of individual QCS team member and company goals.

Coach and develop QCS leaders and team members, plan and deliver career pathways, training, and recognition of excellence in technical ability and leadership growth.

Key tasks and duties to be performed:

• Promote and drive a strong and engaged QCS culture across the company.
• Ensure QCS strategies are implemented throughout the whole project lifecycle by developing key stakeholders’ knowledge and ensure the establishment of effective stakeholder and partner relationships.
• Provide assurance to the Project Director that contractors comply with Alliance QCS and their own QCS requirements.
• Provide clarity, leadership, standardisation, and control of QCS management across the project
• Apply methodologies and operational excellence to continually improve in-depth data collection and reporting that will support QCS outcomes and are embedded into the Alliance QCS culture.
• Apply QCS evidence based analysis to develop, implement, verify and monitor QCS strategies, initiatives, and programs are successfully integrated into the Alliance.
• Develop and maintain a supportive culture which enables QCS operational excellence to flourish

Key Accountabilities

• Aligning with Alliance Values and Principals, provide dedicated leadership, direction, and support to enable the delivery of QCS objectives and outcomes.
• Provide the direction and support to QCS Leaders so they can successfully develop their leadership styles.
• Own and deliver operational excellence and QES key result areas and performance indicators.
• Raise issues in relation to QCS to Alliance Director and Alliance Leadership Team so that wider implications can be considered and mitigated without delay.
• Support the Alliance Director to communicate all key QCS issues within required timeframes, escalate as necessary.
• Support internal, external QCS training across the Alliance, including ensuring all necessary induction and competency training is undertaken. Support the development of QCS capability amongst key leaders and stakeholders as necessary.
• Ensure that necessary QCS management and Alliance systems are implemented and are operating effectively to the needs of the Alliance, including having accurate information and reporting readily available.
• Ensure that QCS policies and procedures are implemented and are operating effectively to the needs of the Alliance and ensure these are updated in accordance with Alliance requirements.
• Assist in maintaining a communication plan that supports the Alliance to actively promotes QCS awareness.
• Ensure lessons learnt from non-conformances are shared widely across the Alliance and with participant organisations and key stakeholders.  
• Ensure that there is an effective auditing and inspection framework in place to ensure effective QCS compliance across the Alliance and monitor the timely closeout of any corrective actions identified.
• Ensure that QCS responsibilities are understood at all levels across the Alliance and that adherence to these responsibilities is monitored and maintained.

Quality, Completions and Sustainability

• Provide strategic direction on the delivery of the Alliance’s sustainability objectives and seek opportunities to implement positive sustainability outcomes into decision making and deliverables to build an effective culture across the Alliance.
• Ensure adequate resources are provided to address sustainability issues and obligations.
• Ensure the Alliance meets its sustainability objectives including attainment of Sustainability minimum requirements and an ISCA rating of ‘excellence’ or better. 
• Ensure that the project remains compliant with quality requirements and outputs for all supplier and sub-contractor activities to ensure a successful handover process to the client.
• Review non-conformances and potential non-conformances to ensure correct classification and investigation is undertaken. Track non-conformances to monitor the timely closeout of any corrective actions required.
• Oversee the implementation and maintenance of an effective audit management process (including, internal, external client and third-party auditing).
• Ensure that the Alliance has effective document control in place to ensure all quality records required for handover meet Client requirements, and ensure effective archiving of project documentation at completion.

• Proven leadership and delivery experience (5 - 10 years) within complex civil infrastructure delivery projects.
• Tertiary qualifications in Quality assurance, engineering Sustainability, or related field.
• Technician level (minimum) Professional Registration
• Experience in a large construction/multi project environment and/or Alliances and Joint Ventures preferred.
• Experience with undertaking quality investigations and implementing corrective actions.
• Demonstrates an understanding of relevant auditing standards, for example ISO 9001, 14001.
• Demonstrates understanding of sustainability and ISCA rating scheme.
• Excellent communication skills – both verbal and written, and the ability to communicate with a variety of people.
• Strong interpersonal skills – work with and get the best out of a wide mix of people, both within the project team and with external stakeholders and the community.
• Strong organisational skills - able to manage time well and prioritise work.
• Strong commercial acumen including subcontractor management and budget control.
• Experience with project management and electronic document management systems (e.g. RIB-CX, Procore, Aconex etc.) advanced level in MS Office especially Excel.
• Accuracy and attention to detail.