A potentially long-term assignment exists for an experience Scheduler on a fast-paced, dynamic project.
The duties of the Scheduler is to handle a high volume of telephone contact including, emergency work orders and planned maintenance work orders from a diverse range of internal and external stakeholders. The environment is fast paced, target focused and committed to regulatory, and health and safety requirements.
This customer delivery role will require a friendly and helpful demeanour to develop key relationships with UU personnel and our supply chain and is essential to expedite work. Focus will be to deliver profitability, quality administration and first-time resolution of any queries. Therefore, communication is key for engagement through various methods, face to face, phone and email, and the ability to discourse through email professionally is key to customer excellence.
The role demands a strong individual to demonstrate time management skills and prioritisation in high volume, demand lead work and be able to work as part of a team to promote improvement processes and practices in a constructive positive manner and promote team spirit.
The processes are adapting and evolving. The successful candidate needs to demonstrate that they embrace and contribute towards beneficial change.
Essential requirements for this post include –
- Experience in customer service delivery, in high volume and fast paced environment
- Methodical and accurate and able to capture all necessary data and react quickly when required.
- Ability to manage conflicting priorities, understand and apply procedures, identify barriers to deliver on performance.
- Exceptional problem-solving skills – use own initiative to make sound decisions.
- Able to maintain resilience and focus in a fast-paced environment.
- Able to prioritise and reprioritise tasks.
- Experience, in scheduling/ delivery work within field team operations
- Flex skills to use appropriate tone when liaising with the client (written and verbal)
- Excellent Communication Skills to provide direction and support across own teams and resolve conflict arising from service delivery.
- Forward-thinking and sees change as progress.
- Competent in the use of MS Dynamics & MS Excel
I you are interested in this opportunity then kindly lodge your CV here now.