Scheduler

Greater Manchester
Contract
£141/day PAYE Umbrella

A freelance opportunity exists for highly effective and competent person to manage the incoming emergency and planned maintenance work orders in this fast paced, target focused yet safe sector.

The role demands strong individuals to manage work orders and work within set Key Performance Targets (KPI’s) and Service Level Agreements (SLA’s) to deliver outstanding customer service to the client, via phone calls from the client’s site managers and engineers, or direct transfers from the client. Once the job has been assessed by the Engineering Assistants, the work is booked to allow joint visits by the supply chain and client. This is very time-specific and needs a focused individual to ensure all work is processed promptly, efficiently, and successfully.

 

The Scheduler role is the entry level position, and after being comfortable within this role, the aim would be that the successful candidate would be able to progress to the Technical Scheduler role. This is a more detailed specific job role which will have you working with the client’s Engineers to understand, scope and facilitate work progression.

 

Therefore, the best candidate will have an open mind and not be over-whelmed by learning technical concepts and terms to be able to converse and diagnose with Engineers. Training will be given but being unafraid of technical concepts is desirable at this stage.

 

Requirements for this role include -  

  • Experience in customer service delivery, in high volume and fast paced environment
  • Methodical and accurate and able to capture all necessary data and react quickly when required
  • Ability to manage conflicting priorities, understand and apply procedures, identify barriers to deliver on performance.
  • Exceptional problem-solving skills – use own initiative to make sound decisions.
  • Able to maintain resilience and focus in a fast-paced environment
  • Able to prioritise and reprioritise tasks
  • Experience, in scheduling/ delivery work within field team operations
  • Flex skills to use appropriate tone when liaising with the client (written and verbal)
  • Excellent Communication Skills to provide direction and support across own teams and resolve conflict arising from service delivery
  • Forward-thinking and sees change as progress
  • MS Dynamics & MS Excel

 

If you are available and keen to be considered for this opportunity, then kindly lodge your CV here now.