Technical Account Manager - Rail, Infrastructure

5389
South East England
Permanent
up to £55K + competitive package

We are having an exciting opportunity for a Technical Account Manager to join a well Establish Survey Company in the South East.

Key Responsibilities

Strategic:

  • Responsible for growth and development of the business group, in line with our values ‘Consult, Trust, Innovate’, by conducting all sales activities to the highest standard
  • Setting and communicating the business group’s growth strategy and working towards achieving the vision and all KPIs (including correct CRM entries etc.) in line with the long-term company’s strategy of continuous growth
  • Building an account management culture in close collaboration with the Sales & Marketing Director and work with the Director to develop this further
  • Control and be accountable for the growth of your own accounts
  • Tracking success of bids and analysing trends, conducting market research and identifying leads to build sales relating to the division’s solutions (in future assist BD teams)

Technical:

  • Ensuring clients are proactively led through each stage of the sales process
  • Setting and reviewing communication and other standards within the business group and the wider sales teams
  • Reviewing and understanding project specifications, client requirements and sales expectations
  • Advising and consulting clients on most suitable ways to undertake projects (value based selling)
  • Ensuring every upselling and/or cross selling opportunity has been identified and offered
  • Writing and improve quotations and technical proposal documents
  • Follow-up effectively with client on customer satisfaction (feedback loop)
  • Provide detailed handover/briefing to operational delivery and Client Delivery teams
  • Account Management including growing and nurturing existing and past client accounts
  • Close collaboration with those conducting business development including the establishment, development of new client relationships and presentations
  • Using an entrepreneurial approach to identifying new opportunities
  • Preparing and reporting on the business group’s performance and improvement actions

Sales process tasks:

  • Advising and consulting clients on most suitable ways to undertake projects (value based selling)
  • Ensuring every upselling and/or cross selling opportunity has been identified and offered
  • Writing and improve quotations and technical proposal documents
  • Follow-up effectively with client on customer satisfaction (feedback loop)
  • Provide detailed handover/briefing to operational delivery and Client Delivery teams
  • Account Management including growing and nurturing existing and past client accounts
  • Close collaboration with those conducting business development including the establishment, development of new client relationships and presentations
  • Using an entrepreneurial approach to identifying new opportunities
  • Preparing and reporting on the business group’s performance and improvement actions

Individual Sales Performance:

  • Working towards individual annual sales targets (KPIs)
  • Enhance our conversion rate and bid tendering capabilities and contractual agreements to win large scale deals
  • Provide innovative sales solutions to mitigate negative market conditions
  • Understand business finance/commerciality and manage costs and deliver efficient/ lean productivity, sales and revenue goals