We are having an exciting opportunity for a Technical Account Manager to join a well Establish Survey Company in the South East.
Key Responsibilities
Strategic:
- Responsible for growth and development of the business group, in line with our values ‘Consult, Trust, Innovate’, by conducting all sales activities to the highest standard
- Setting and communicating the business group’s growth strategy and working towards achieving the vision and all KPIs (including correct CRM entries etc.) in line with the long-term company’s strategy of continuous growth
- Building an account management culture in close collaboration with the Sales & Marketing Director and work with the Director to develop this further
- Control and be accountable for the growth of your own accounts
- Tracking success of bids and analysing trends, conducting market research and identifying leads to build sales relating to the division’s solutions (in future assist BD teams)
Technical:
- Ensuring clients are proactively led through each stage of the sales process
- Setting and reviewing communication and other standards within the business group and the wider sales teams
- Reviewing and understanding project specifications, client requirements and sales expectations
- Advising and consulting clients on most suitable ways to undertake projects (value based selling)
- Ensuring every upselling and/or cross selling opportunity has been identified and offered
- Writing and improve quotations and technical proposal documents
- Follow-up effectively with client on customer satisfaction (feedback loop)
- Provide detailed handover/briefing to operational delivery and Client Delivery teams
- Account Management including growing and nurturing existing and past client accounts
- Close collaboration with those conducting business development including the establishment, development of new client relationships and presentations
- Using an entrepreneurial approach to identifying new opportunities
- Preparing and reporting on the business group’s performance and improvement actions
Sales process tasks:
- Advising and consulting clients on most suitable ways to undertake projects (value based selling)
- Ensuring every upselling and/or cross selling opportunity has been identified and offered
- Writing and improve quotations and technical proposal documents
- Follow-up effectively with client on customer satisfaction (feedback loop)
- Provide detailed handover/briefing to operational delivery and Client Delivery teams
- Account Management including growing and nurturing existing and past client accounts
- Close collaboration with those conducting business development including the establishment, development of new client relationships and presentations
- Using an entrepreneurial approach to identifying new opportunities
- Preparing and reporting on the business group’s performance and improvement actions
Individual Sales Performance:
- Working towards individual annual sales targets (KPIs)
- Enhance our conversion rate and bid tendering capabilities and contractual agreements to win large scale deals
- Provide innovative sales solutions to mitigate negative market conditions
- Understand business finance/commerciality and manage costs and deliver efficient/ lean productivity, sales and revenue goals