We have an exciting opportunity with a global leader in sensor, software and autonomous solutions across heavy civils, building construction and land surveying industries.
ROLE & PURPOSE OF THE POSITION:
- Technical expert providing support over the Phone, E-mail, Live Chat to customers and internal stakeholders including Total Stations, Digital Levels, SmartNet, HDS, GIS products, GNSS, Utility Survey, mobile mapping, UAV, Machine Control , BIM and related software queries
- Customer training including hardware or software
- Carry out testing of existing customer equipment, including troubleshooting hardware and software for faults and data quality control
DUTIES & RESPONSIBILITIES:
- To provide technical support and training
- Proactively manage new customer queries and outstanding support tickets within the required timeframe to maximise productivity and quality
- Ensure that all queries are logged and updated in real-time
- Ability to adopt a professional customer facing attitude, providing concise, detailed solutions to problems
- Actively work to ensure positive feedback and customer satisfaction in the level of support received by all customers
- Report to Technical Support Team Leader any major customer issues and any incidents that may escalate to complaints
- Enjoy a challenging and diverse team working environment, ability to learn by provided training courses and adapting to change
EDUCATION / QUALIFICATIONS / EXPERIENCE:
- Higher Education Qualifications – Survey/Civil Engineering with 1 to 2 years site experience or associated qualifications and or experienced based industry qualification
- Proven experience in GNSS systems and software, total stations equipment and the use and application of such technology within the construction industry
- A working knowledge of Survey/Construction instruments (GNSS, TPS, Laser, Leica preferable, but not essential)
- Awareness or working knowledge of design and data processing software (Infinity,LGO, Liscad, n4ce ,LSS, Cyclone AutoCad, etc)
- Experience of working within the UK construction industry (Civils, Road, Infrastructure)
- Excellent communication skills, both verbally and written
- Ability to understand technical or mechanical issues related to Surveying and Engineering
- A strong aptitude to technology and associated software developments
- An understanding of UK construction terminology and practices
- Entrepreneurial drive and strong work ethic
- Strong sense of urgency, responsibility and accountability