Technical Support Specialist and Trainer

Bedfordshire
Permanent
£35000 + Package

We have an exciting opportunity with a global leader in sensor, software and autonomous solutions across heavy civils, building construction and land surveying industries. 

ROLE & PURPOSE OF THE POSITION:

  • Technical expert providing support over the Phone, E-mail, Live Chat to customers and internal stakeholders including Total Stations, Digital Levels, SmartNet, HDS, GIS products, GNSS, Utility Survey, mobile mapping, UAV, Machine Control , BIM and related software queries
  • Customer training including hardware or software
  • Carry out testing of existing customer equipment, including troubleshooting hardware and software for faults and data quality control

DUTIES & RESPONSIBILITIES:

  • To provide technical support and training 
  • Proactively manage new customer queries and outstanding support tickets within the required timeframe to maximise productivity and quality
  • Ensure that all queries are logged and updated in real-time
  • Ability to adopt a professional customer facing attitude, providing concise, detailed solutions to problems
  • Actively work to ensure positive feedback and customer satisfaction in the level of support received by all customers
  • Report to Technical Support Team Leader any major customer issues and any incidents that may escalate to complaints
  • Enjoy a challenging and diverse team working environment, ability to learn by provided training courses and adapting to change

EDUCATION / QUALIFICATIONS / EXPERIENCE:

  • Higher Education Qualifications – Survey/Civil Engineering with 1 to 2 years site experience or associated qualifications and or experienced based industry qualification
  • Proven experience in GNSS systems and software, total stations equipment and the use and application of such technology within the construction industry
  • A working knowledge of Survey/Construction instruments (GNSS, TPS, Laser, Leica preferable, but not essential)
  • Awareness or working knowledge of design and data processing software (Infinity,LGO, Liscad, n4ce ,LSS, Cyclone AutoCad, etc)
  • Experience of working within the UK construction industry (Civils, Road, Infrastructure)
  • Excellent communication skills, both verbally and written
  • Ability to understand technical or mechanical issues related to Surveying and Engineering
  • A strong aptitude to technology and associated software developments
  • An understanding of UK construction terminology and practices
  • Entrepreneurial drive and strong work ethic
  • Strong sense of urgency, responsibility and accountability